GO support is handled directly by our leadership team, the same people who manage the product and the team behind it. This means that when you open a ticket, you are speaking with the core team that builds and runs GO, not a separate support department. This keeps you closer to the people who can actually solve your issue, and escalation is essentially immediate.
Because the leadership team is also responsible for development, releases, and operations, response times can vary on busier days. To make sure every customer is supported properly, we have invested heavily in our support tools and processes to maintain a structured and reliable workflow.
How to contact support
The best way to reach us is by opening a support ticket. This ensures your issue is logged in our system and can be tracked from start to finish.
Support hours
Support tickets are reviewed in rounds during CET mornings (10:00 to 12:00) and evenings (20:00 to 22:00). We aim to respond to every ticket within 24 hours. Some days may require more time due to the team being busy with setup releases and other commitments, and we apologise if this is not always possible.
How to get the fastest response
Provide all relevant information in your first message. Tickets that include the details outlined in the Submitting Bug Reports article are resolved significantly faster because no follow-up questions are needed.
Need help?
If you are experiencing issues, check the Troubleshooting section for common solutions. If you cannot find what you are looking for, open a support ticket and our team will help you out.