The best way to get help with any issue is to open a support ticket. This ensures your issue is logged in our system and can be tracked from start to finish.
Option 1: Through the help center
- Go to gosetups.zendesk.com/hc/en-gb/requests/new.
- Choose the category that best matches your issue.
- Fill in the subject line with a brief description.
- In the description box, include as much detail as possible about your issue.
- Attach any relevant screenshots or files.
- Click Submit.
Option 2: Through Discord
You can also open a support ticket directly through the GO Discord server. This is useful if you are already active in the community and want to get help without leaving Discord.
What to include for a faster resolution
The more detail you provide upfront, the faster we can help. Include your sim title, the car and track you were using, your GO Fast version number (found in Settings), any error messages you saw, and steps you have already tried. Screenshots and screen recordings are extremely helpful. For a full checklist, see What to Include When You Open a Ticket.
After submitting
You will receive a confirmation email with your ticket number. Our team aims to respond within 24 hours. You can reply to the email to add more information to your ticket at any time. For more details on what to expect, see What Happens After You Open a Ticket.
Checking your ticket status
Log in to gosetups.zendesk.com with your GO account and go to My Requests to see all your open and closed tickets.
Need help?
If you are still experiencing issues, check the Troubleshooting section for common solutions. If you cannot find what you are looking for, open a support ticket and our team will help you out.