GO uses a ticket-based support system to handle customer questions and issues. When you submit a support ticket, it enters a queue and is handled by our support team in order of priority.
How tickets are prioritised
Tickets are reviewed in the order they are received, with urgent issues (such as payment problems or account access) given priority. Each ticket is assigned to a team member who will see it through to resolution.
Communication
All communication happens within the ticket thread. You will receive email notifications when there is a reply. You can respond to the email directly or log in to the support portal to continue the conversation.
One ticket per issue
Please create one ticket per issue rather than combining multiple problems into a single ticket. This helps us route each issue to the right person and resolve everything faster.
Need help?
If you are still experiencing issues, check the Troubleshooting section for common solutions. If you cannot find what you are looking for, open a support ticket and our team will help you out.