If you completed a purchase but cannot see it in GO Fast or your account, work through these steps.
Restart GO Fast
GO Fast syncs your account data on login. If you made a purchase while the app was open, close and reopen GO Fast to trigger a fresh sync.
Check you are logged into the right account
Make sure you are logged in with the same GO Setups account you used at checkout. If you have multiple accounts, the purchase may be on a different one.
Check your email for a receipt
A purchase confirmation email is sent immediately after a successful transaction. If you did not receive one, the payment may not have completed. Check your spam folder as well.
Payment may have failed
If no confirmation email arrived, the payment may not have gone through. Check your bank or card statement to confirm whether a charge was made. If no charge appears, try the purchase again.
Bundle access
If you purchased a bundle, access is granted per sim. Make sure you are looking in the correct sim section of your setup library.
Need help?
If you are still experiencing issues, check the Troubleshooting section for common solutions. If you cannot find what you are looking for, open a support ticket and our team will help you out.