Including the right information upfront helps us resolve your issue faster. Here is what to provide when you open a support ticket.
Always include
No matter what type of issue you are reporting, always include:
- Your account email address.
- The sim you are using (iRacing, ACC, AC, LMU, AMS2, etc.).
- A clear description of the problem: what you expected to happen and what actually happened.
- Screenshots or screen recordings showing the issue. These are extremely helpful and allow our team to diagnose the problem much faster. Even a quick screenshot of an error message can save multiple back-and-forth messages.
For GO Fast issues
- Your GO Fast version number (found in Settings or About).
- A screenshot or recording of any error message that appeared.
- What you were doing when the issue occurred (downloading a setup, opening the app, using the Auto-Installer, etc.).
- Whether you have tried restarting GO Fast and whether the issue persists.
For setup issues
- The car and track combination.
- The setup filename.
- Whether you used the Auto-Installer or installed manually.
- If the setup is not working as expected in-game, describe the specific behaviour (for example, the car is undriveable, values do not match, the setup does not appear in the garage).
- Whether you have verified that your game install path is set correctly in GO Fast.
For billing and account issues
- The date of purchase.
- The product name (subscription plan or bundle name).
- Your payment method type (card or PayPal).
- If you received a confirmation email, include the order reference number.
- A screenshot of any payment error or account page showing the issue.
Need help?
If you are still experiencing issues, check the Troubleshooting section for common solutions. If you cannot find what you are looking for, open a support ticket and our team will help you out.