Before opening a support ticket, try these common fixes. Many issues can be resolved in a few minutes without waiting for a response.
Restart GO Fast
Close the app completely (check the system tray to make sure it is fully closed) and reopen it. This resolves the majority of sync, display, and connection issues.
Check for updates
Make sure you are running the latest version of GO Fast. Outdated versions can cause compatibility issues with newer game patches. You can check for updates in GO Fast Settings. If the app will not update, see App Will Not Update.
Verify your game install paths
If setups are not appearing in your game, open Settings in GO Fast and check that the game install path is correct. If you recently moved or reinstalled a game, the path will need to be updated. For a full guide, see Setting Up Game Install Paths.
Check your internet connection
GO Fast needs a stable internet connection to sync your account, download setups, and submit telemetry data. If you are seeing connection errors, verify that your network is working and that no firewall is blocking the app.
Try logging out and back in
If your subscription or purchases are not showing, log out of GO Fast, wait a few seconds, and log back in. This forces a fresh account sync from the server.
Still not working?
If none of the above steps resolve your issue, check the Troubleshooting section for more specific guides, or open a support ticket and our team will help you out.
Need help?
If you are still experiencing issues, check the Troubleshooting section for common solutions. If you cannot find what you are looking for, open a support ticket and our team will help you out.