If you find a bug in GO Fast or on the GO Setups website, reporting it helps us fix the problem for everyone. The best way to report a bug is by opening a support ticket, so the issue is logged directly in our system and can be tracked and resolved efficiently.
What to include
A detailed bug report helps us identify and fix the issue faster. Please include the following:
- What you were doing when the bug occurred.
- What you expected to happen.
- What actually happened.
- Your app version and operating system.
- Steps to reproduce the bug consistently, if possible.
- Screenshots or screen recordings showing the issue. This is the most helpful thing you can provide and makes it much easier for our team to diagnose the problem.
What happens next
Our development team reviews bug reports and prioritises fixes based on severity and how many users are affected. Critical bugs affecting account access or data are prioritised immediately.
Need help?
If you are still experiencing issues, check the Troubleshooting section for common solutions. If you cannot find what you are looking for, open a support ticket and our team will help you out.